10 Startup Tips Learned the Hard Way
While we’ve hit some bumps along the ride, we’ve learned
from them, adapted and worked out how to build Fueled into a thriving agency.
We’ve come up with a ton of pro tips along the way. Here are 10 of them.
1. Brand with a single purpose. From day one, we
branded Fueled as mobile first and only, and we’ve ridden the wave of mobile’s
dominance ever since. We’re grateful to receive the bulk of our new business
through client referrals and friends. We do more than mobile apps -- website
design, branding, SEO, community building -- but it’s our mobile brand and
expertise that gets people in the door.
2. Fire fast. If someone on your team is not
working out, part ways now. It might leave the team crunched and you might have
to work on Saturday and Sunday. Suck it up and do it. You’ll thank us later.
When we hire someone, we tell them up front that it’s for a
three-month trial period. At two months, we have a check-in and assess the
relationship from both sides. This gives them a month to improve or keep on
keeping on. If major issues remain unsolved by the end of that three months, we
say goodbye. When something is not working out, it’s a mutual feeling more
often than not.
3. Only charge flat fees for very discrete deliverables. Hourly
rates or project fees? We finally found the perfect balance: charge flat fees
for a series of well-defined, discrete deliverables with clear, inelastic
boundaries.
Once a project is rolling, we move to a structure with a
flat fee for a set amount of work. For us, that usually means a build of an app
with a certain set of features. Clients know what they’re paying, and we know
what we’re delivering. If the client adds features, we layer on more
deliverables and flat fees.